Minister Aaron J Wisti in front of Omaha's First Presbyterian Church in Midtown Omaha.

Aaron J Wisti

Customer Service Professional & Web Designer

My Printable Resume From Indeed

Personal Profile

Dynamic customer service professional with a diverse skill set in healthcare support, community outreach, and web design. Experienced in setting up wellness visits and assisting clients with Medicaid and Medicare concerns through UnitedHealthcare. As a freelance web designer, proficient in HTML5, CSS3, and Bootstrap 5 to create responsive, accessible websites. Proven ability to manage online outreach platforms, connecting communities with local resources. Experienced in building and troubleshooting PC workstations and navigating Windows, Linux, and Mac environments. Additionally, I provide on-call medical assistance for my spouse, who is experiencing cognitive decline.



  1. Remote Customer Service & Healthcare Support (UnitedHealthcare through DialAmerica): Assisted clients in scheduling annual wellness visits and connected them to Medicaid and Medicare services
  2. Freelance Website Designer & Writer: Developed and maintained
    responsive websites using HTML5, CSS3, and Bootstrap 5, ensuring
    mobile compatibility and user-friendly design. Managed outreach
    websites, connecting local users to resources in Omaha, NE, and Council
    Bluffs, IA.
  3. Community Outreach & Resource Coordination: Coordinated online outreach efforts and facilitated access to essential resources for local communities.
  4. PC Workstation Building & Troubleshooting: Built and maintained custom personal PCs, including hardware installation and software configuration for Windows and Linux environments, with experience in Mac OS systems.

Website Projects

 

Additional projects I've undertaken to remain proficient.


Current Employment

Universal Life Church Minister with a passion for reaching out to the economically disadvantaged in the downtown and midtown community (Omaha, Nebraska), offering online tools to assist those in personal empowerment go from the streets to self-sufficiency.

  • Available For Remote Work
  • Additionally, I perform the role of medical caretaker for my wife who is experiencing cognitive decline.
  • For further communication, please utilize the provided contact links.
Very comfortable with typing and editing skills, along with basic troubleshooting in Microsoft Windows, Mac, as well as Linux environments.
I'm willing to design websites to order for various clients. I'm not a programmer though I'm willing to adapt and learn new skills as required in order to stay current and marketable.
Also skilled (at the intermediate hobby level) with building home PCs and installing required software.


Work Experience

2019-2022

Customer Service Representative at DialAmerica

September 2021 - December 2022

From trainee to medical appointment setter, as well as calling company stock shareholders about meetings and votes.

As a Customer Service Representative, I assisted others with medical appointment concerns with Medicare and Medicare Advantage, and in addition to that, called customers about shareholder concerns in various capacities.

Very satisfied assisting United HealthCare Members in setting up medical appointments for Annual Wellness Exams.

I also enjoyed discussing shareholder concerns with those willing to offer me financial advice.

Telesales Trainee at Alorica

March 2021 - April 2021 (Dates are approximate)

Went through partial training program to assist First Responders with their communication devices, subscriptions, and troubleshooting.

Casual Package Handler at FedEx Express

January 2021 - February 2021 (Dates are approximate)

Assisted in loading trucks for shipments as well as various other duties as assigned.

Casual Package Handler at UPS - United Parcel Service

November 2019 - January 2020 (Dates are approximate)

Assisted in loading trucks for shipments as well as various other duties as assigned.



Key Skills

Work From Home Telesales

Without a vehicle or driver's license, I adapted through public transportation or I worked remotely.

  • Customer Service
    I am able to empathize with the customer on the other end of the phone line, and can adjust communication to adapt to the needs of the customer.
  • Problem Solving
    If the customer has concerns normally not addressed during the course of the call, I am able to locate and provide relevant information to help satisfy the customer's needs.
  • Strong Communication
    I listen to what the customer is saying, and communicate clearly and effectively, addressing the customer as a human being and not just a number on the other end.

Additional Skills

Projects I've undertaken to remain proficient.




On a fixed income, I have managed several websites over the years and am proficient with website and content management.




  • HTML 1-5
    Comfortable using markup, and understand the purpose behind most of it. Occasionally look up tips and hints to assist me.
  • CSS 1-3
    Comfortable using markup, and understand the purpose behind most of it. Occasionally look up tips and hints to assist me.
  • JavaScript
    I rely on pre-made code, and tinker with it to experiment and find out what it does as well as how it works. Still a beginner.
  • Bootstrap & Responsive Web Design
    Learning how to apply Bootstrap 5 to my personal website in my efforts at making a "one-site-fits-all-devices" website. Examples are shown within this website.

Website Management

Since 1995, I've been exploring Microsoft Windows applications and learning what I can about desktop publishing, web design and development, and tech support.

From 2007 to now, I've pursued web design and development with the goal of becoming a published author.

I have some experience in Mac and Linux environments as well and am willing to step up for anything challenging.


Education

Full Sail University

2015-2016

Web Design and Development